SHIPPING & RETURNS
SHIPPING POLICY
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays). Custom or made-to-order pieces may require additional time, which will be noted on the product page.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
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Standard Shipping (U.S.): 3–7 business days
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Expedited Shipping (U.S.): 2–3 business days
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International Shipping: 7–21 business days (varies by location)
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information.
Shipping Delays
JZA Rocks Jewelry is not responsible for delays caused by carriers, weather, or customs. However, we’ll do our best to help you track down your package if issues arise.
Incorrect Addresses
Please double-check your shipping information. We are not responsible for orders shipped to incorrect addresses provided at checkout.
RETURN & EXCHANGE POLICY
All Sales Policy
Due to the nature of our jewelry, all sales are final unless the item arrives damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at [your email here] with:
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Your order number
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Photos of the item and packaging
We will gladly offer a replacement or store credit.
Non-Returnable Items
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Custom or personalized pieces
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Sale or discounted items
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Worn or damaged items (not due to shipping)
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Lost or Stolen Packages
JZA Rocks Jewelry is not responsible for lost or stolen packages marked as “delivered.” If this happens, please contact your local carrier directly. We’re happy to assist you with any information needed.
Contact Us
For any questions or concerns, reach out to us at:
[your email here]